Performance Improvement 2011-2012. How Can the Usability of the Surveillance, Epidemiology and End Results Training Website Be Improved?


Evaluators assessed the usability of the National Cancer Institute's Surveillance, Epidemiology and End Results (SEER) Training Website and the functional changes being considered for the website. The website trains and supports Certified Tumor Registrars (CTRs) and serves as a resource to increase knowledge in the cancer registration and surveillance fields. The functional changes are intended to provide CTRs with newer and more relevant information that reflects current trends in the field of cancer registration and surveillance, and to allow the website to serve a wider audience of users. The testing was followed by an expert review to identify areas where the SEER Training Website failed to meet industry standards and best practices.

The quality of information on and usability of the website were both rated highly. However, experienced practitioners raised concerns about the timeliness of content updates. The expert review revealed usability issues concerning content and navigation on the home page and landing pages, functionality with navigation, and layout on specific sub-pages. Evaluators recommended changes to navigation controls, a new "Resources" section, a new "Help" section, and a new format for Case History within Hands on Exercises.

Report Title: Final Report on SEER Training Usability Evaluation Project: Expert Review and Three Rounds of Usability Evaluation
Agency Sponsor: NIH, National Institutes of Health
Federal Contact: Rosanna Ng, 301-496-5367
Performer: Health Data Institute
Record ID: 9794 (Report issued June 30, 2011)

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"PerformanceImprovement2011-2012.pdf" (pdf, 701.44Kb)

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