Performance Improvement 2011-2012. How Can the National Institutes of Health Streamline Mandatory Training for Intramural Staff?


This study evaluated the National Institutes of Health's (NIH) offering of mandatory training courses to determine if NIH could streamline mandatory training for intramural staff into a singular mandatory training program that would be effective and meet regulatory and program requirements. At the time of this study, NIH's mandatory training consisted of individual courses or course segments that were administered by multiple business owners. The training was not offered in integrated packages and the business owners did not coordinate or collaborate on the training. For this study, evaluators reviewed mandatory training courses, interviewed business owners, distributed an electronic questionnaire to intramural scientific and administrative staff, conducted focus groups and researched best practices.

Evaluators identified several barriers to training, including having to navigate various training sites, uncoordinated delivery of refresher training, excessive delivery frequency, confusing communications, and inappropriate training design. Based on these findings, the evaluators recommended that NIH create a single site for mandatory training to reduce staff frustration and confusion. They also recommended that NIH develop a standard approach to analyze, design, and deliver refresher training; minimum training evaluation standards; online training standards; and an NIH Training Coordinator Network to promote communication and collaboration.

Report Title: The Evaluation of NIH Intramural Mandatory Training
Agency Sponsor: NIH, National Institutes of Health
Federal Contact: Rosanna Ng, 301-496-5367
Performer: Management Analysis, Inc (MAI)
Record ID: 9402 (Report issued April 17, 2010)

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"PerformanceImprovement2011-2012.pdf" (pdf, 701.44Kb)

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