Performance Improvement 2008. How Do State Data Warehouses Support Child Support Performance?


This case study gathered information about State child support enforcement office experiences with data warehouses. The study examined how data warehouses were used to help manage program operations, assess program effectiveness and efficiency, and inform policy development. The information was collected through telephone discussions and site visits with staff in nine States.

The study found that States used their data warehouses for a variety of purposes, some focusing on Federal reporting, others on specified child support activities (e.g., locate). Some used the data warehouse to manage their programs (e.g., identifying underperforming offices, overstaffed functions), while others used it to assess new policies. While all States were subject to appropriate security and privacy protections, State child support programs granted different levels of access to their data warehouses. For example, in some instances, partner agencies could access limited data while in others, access was highly restricted. Finally, the State respondents had unique perspectives on best practices and advice for other child support programs interested in building data warehouses. This study will help States that want to develop data warehouse capacity to assess what data warehouse functionalities would best meet their needs for better information.

Report Title: Enhancing Child Support Enforcement Efforts: Summary of Data Warehouse Efforts in Nine States,
Agency Sponsor: ASPE-OHSP, Office of Human Services Policy
Federal Contact:
Linda Mellgren, 202-690-6806
Performer: The Lewin Group and SRA International

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"PerformanceImprovement2008.pdf" (pdf, 1.29Mb)

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