Performance Improvement 2008. Do Users of the Center for Devices and Radiological Health and its Custom Information Technology Applications Need Training in These Systems?


This study assessed training needs for research users of the Center for Devices and Radiological Research and Food and Drug Administration custom information technology applications. The study examined what to prioritize, how to best address those priorities, and developed recommendations for an internal steering committee. The survey identified training needs in commercially off-the-shelf software and internally developed software systems. Staff collaborated on an online survey and interviews to collect training needs data. The combination of the survey instrument and key informant interviews with office directors or their delegates provided quantitative and qualitative data to identify gaps in staff skill levels. The survey response rate was 54 percent of the 1,060 Center for Devices and Radiological Health staff. The survey was conducted during March, 2007.

Recommendations made: offer an overview class for all major Center systems, develop a list of expert users who could be called on as potential trainers and/or subject matter experts, provide decision makers with a matrix describing major applications with a description of subcomponents, target audience, and capabilities. Long-term recommendations included: plan, implement, and evaluate a phased training approach; include training in the future budgets; and continue to evaluate need for specific training needs related to each system. The survey relied on self-assessed ratings of skill level for the various Information Technology systems. Validation of the survey results may be warranted if funds are available for a second round of data collection in the future.

Report Title: Information Technology Training Needs Assessment: Summary of Findings. Report may be obtained from Federal Contact
Agency Sponsor:
FDA, Food and Drug Administration
Federal Contact:
Simon Choi, 240-276-0966

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"PerformanceImprovement2008.pdf" (pdf, 1.29Mb)

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