Performance Improvement 2007. How Easy Is It for Health Researchers, College Students, and the General Public to Use the Proposed Stem Cell Information Web Site?



A usability test was conducted of the proposed National Institutes of Health (NIH) Stem Cell Information Web site. The three target audiences for information provided through the Web site, each represented by five participants in the study, were health researchers, college students, and the general public. The study found that health researchers were the most proficient at finding information on the site, possibly due to having more specific needs and greater familiarity with the subject. College students and the general public quickly found information for which there were on-screen links but they were unsure where to look for information on other topics. Recommendations for improving the site included: expanding the section termed "Fast Answers" and associating it with the frequently asked questions (FAQs) section; renaming, simplifying or eliminating misleading navigation links; further developing different navigation styles for general public/college students versus health researchers, and avoiding making graphical images links unless clearly marked.

Report Title: Analysis of NIH Stem Cell Web Site Usability Testing
Agency Sponsor: NIH, National Institutes of Health
Federal Contact: Blessing, Patricia, 301-496-7243
Performer: Eagle Design & Management; Bethesda, MD
PIC ID: 8351

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"PerformanceImprovement2007.pdf" (pdf, 717.63Kb)

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