Performance Improvement 2005. New Hampshire Employment and Training Program Process and Outcome Study


This process and outcome study goes hand-in-hand with a concurrently funded impact study of the New Hampshire employment program. By using surveys of recipients, staff and employers, this process study determined how Temporary Assistance for Needy Families (TANF) was planned, designed and implemented. The study found that structural changes were implemented, accepted and supported by staff. The creation of interagency teams was successfully accomplished and supported despite challenges posed by supervisory roles, data systems and increased responsibility. Cultural changes among staff were deemed to have occurred. Staff members supported the work requirements and assisted clients to develop goals and action plans that support progress towards employment and self-sufficiency. In addition, data from client surveys showed that clients like the program and support the work requirements. For all persons interviewed, whether they left the rolls for good, stayed on the rolls, or cycled on and off, there were gains in average earnings and in unearned income. In turn, these persons had a reduction in their average TANF grants.

PIC ID: 6827; Agency Sponsor: ACF-OPRE, Office of Planning, Research and Evaluation; Federal Contact: Sternbach, Leonard, 415-437-7671; Performer: New Hampshire DHHS, Concord, NH

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