The purpose of this project was to conduct a case study on a managed care organization and to document the processes for implementing the Culturally Linguistic and Appropriate Services (CLAS) standards. The results of the project documented both enabling factors and potential barriers to the implementation of the CLAS standards. As the results of this 18-month study, the following conclusions were reached: (1) MCOs must develop an infrastructure, operational principles, policies, and procedures for implementing the CLAS standards. (2) MCOs must recognize the importance and associations of organizational inputs, processes, and outcomes in the implementation of the CLAS. (3) MCOs must develop a strategy for data collection and quality monitoring that improve the quality of health care for their members. (4) MCOs must develop the capacity to make language services (interpreters and translation services) accessible to minority populations. It is recommended that additional studies of health care organizations be conducted, with particular attention paid to services and outcomes related to quality of health care.
PIC ID: 7714; Agency Sponsor: OPHS-OMH, Office of Minority Health; Federal Contact: Pacheco, Guadalupe, 301-443-5084; Performer: Macro International, Inc., Calverton, MD