This study examined the responses of an online survey conducted to evaluate if enhancements from a redesign of the NIDCD Web site increased user performance and satisfaction. Using a pop up window of 10 questions in an online user satisfaction survey, users who visited the site were asked to assess the overall satisfaction of their visit. Random users were asked about their previous knowledge of the site; why they were visiting; what type of information they were looking for; their success in finding information; their assessment of the quality of information; and their overall impression of the site in terms of navigation and content. Major findings included the following: more than 1770 users completed the survey and the results showed: 1) 92% of respondents found the site “very” or “somewhat” helpful; 2) 93% of respondents found it “easy” or “somewhat easy” to find information on the site; and 3) 96 % of respondents would “definitely” or “probably” use the site again.
PIC ID: 7653.1; Agency Sponsor: NIH-NIDCD, Nat’l Institute on Deafness & Other Communication Disorders; Federal Contact: Blessing, Patricia, 301-496-9497; Performer: Human Factors International, Baltimore, MD