Performance Improvement 2004. Developing a Self-Assessment Tool for Culturally and Linguistically Appropriate Services in Local Public Health Agencies


This project developed a survey instrument that local public health agencies (LPHAs) can use to self- assess the nature and extent of culturally and linguistically appropriate services (CLAS) in their service jurisdictions. As a logical follow-up to the national study of CLAS in Managed Care Organizations (MCOs), the project built upon the survey instrument developed under that study and revised components as appropriate to meet the particular needs and characteristics of LPHAs. This effort was guided by a Project Expert Panel comprised of representatives of LPHAs and non-Federal experts and a Federal Project Advisory Group comprised of representatives of relevant HHS agencies who, together, have expertise in survey research and evaluation, local public health agencies, CLAS and cultural competency, and health care quality. The instrument was pre-tested for appropriateness and accuracy of the instrumentation (format and content), revised accordingly, and disseminated for voluntary use by interested LPHAs. The survey protocols and analysis plan used in the MCO study are included with the LPHA CLAS self- assessment tool as a model for implementing the tool and analyzing results. Recommendations are offered to LPHAs that plan to use the self-assessment tool to monitor quality of services for culturally and linguistically diverse members, and for organizations that plan to conduct future research in this area.

PIC ID: 7712
Agency Sponsor: OPHS-OMH, Office of Minority Health
Federal Contact: Hawks, Betty, 301-443-5084
Performer: Cosmos Corporation, Bethesda, MD

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