Performance Improvement 2004. core performance indicators for homeless-serving programs administered by the U.S. department of health and human services


This study explores the feasibility of developing a core set of performance measures for programs by the Department of Health and Human Services (DHHS) that focus on homelessness. The main objectives were to determine: 1) the feasibility of producing a core set of performance measures that describe accomplishments of the homeless-specific programs, and 2) whether a core set of performance measures for homeless-specific programs in DHHS could be generated by other mainstream service programs supported by DHHS to assist Low-Income or disabled persons. A key focus of the study is on enhancing performance measurement across four homeless-serving programs administered by DHHS. In addition, this project deals with an important government management requirement that has affected agencies and programs for the past several years: the Government Performance and Results Act of 1993, which requires government agencies to develop measures of performance, set standards for the measures, and track their accomplishments in meeting the standards. This study mainly involved telephone and in- person interviews with program officials knowledgeable about the programs that were the main focus of this study, along with a review of existing documentation. Some major findings included the fact that program funding levels and allocation, role of the federal/state governments, and number and type of agencies providing services varied substantially across programs. It was also determined that there is a wide range of services offered through the studied programs and that these programs feature substantially different approaches to performance measurement, collection of data, and evaluation.

PIC ID: 8050
Agency Sponsor: ASPE-OHSP, Office of Human Services Policy
Federal Contact: Fletcher, Anne, 202-690-5739
Performer: Johns Hopkins University, Baltimore, MD

View full report


"pi_2004.pdf" (pdf, 713.01Kb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®