Performance Improvement 2004. Analysis of Medicare Beneficiary Knowledge Data Using the Medicare Current Beneficiary Survey (MCBS): Phase 3.2


This report uses the 1998 through 2000 rounds of the Medicare Current Beneficiary Survey (MCBS) to measure progress toward achieving the Centers for Medicare and Medicaid Services (CMS) education campaign goals following the national distribution of the Handbooks Medicare & You 2000 in 1999 and Medicare & You in 2001 in 2000. In addition to descriptive analyses, longitudinal regression modeling is used to measure if the latest Handbook, Medicare & You 2001, was significantly related to selected campaign objective outcomes. The broad policy questions of the Medicare beneficiary education campaign that are examined in this phase include: (1) Do beneficiaries receive (have access to) information and is this access increasing over time? (2) Are beneficiaries aware of Medicare’s features and options and is this awareness increasing over time? (3) Do beneficiaries understand the information they receive, can they use it for making informed choices about their Medicare participation if they so desire, and is this level of understanding increasing over time? (4) Are beneficiaries using the information to make choices and is use of the information increasing over time? From the 2000 MCBS, it was found that almost three-quarters of non-instrumentalized Medicare beneficiaries remembered receiving a copy of the Medicare & You Handbook. These persons were using the Handbook as a reference document; although virtually all kept their copy, most had not read it thoroughly. Approximately half of beneficiaries were aware of the Medicare toll-free telephone number. Among those who had Internet access, only a small percentage had visited the official Web site for Medicare information.

PIC ID: 7930
Agency Sponsor: CMS, Centers for Medicare and Medicaid Services
Federal Contact: Terrell, Sherry, 410-786-6601
Performer: Research Triangle Institute, Research Triangle Park, NC

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