Performance Improvement 2003. Center for Cost and Financing Studies


Health Services Research Education; Assessing Customer Satisfaction and Program Needs: Survey Update

This report analyzes the responses to a mailed, self-administered survey to assess customer satisfaction among trainees who participated in institutionally based and other health services research training programs funded by the Agency for Healthcare Research and Quality. The survey was designed to generate information about training program activities and needs. The survey was conducted in two waves. The first was conducted during the summer of 1999 and included 251 former trainees from the AHRQ-funded institutionally based (T-32) program. The second wave included an additional 113 former trainees. Of the 364 former trainees sent a survey, there was an 87 percent response rate (317).

Respondents represented a variety of training program types: 35 percent had been in pre-doctoral programs; 56 percent had been in postdoctoral programs, and 3 percent had participated in both types. The vast majority of respondents are currently employed (88%), with many in positions that were research-oriented or included opportunities for research (67%). Global observations about trainees satisfaction included: (1) Respondents were very satisfied with the quality of their research training, and (2) Large numbers of respondents were satisfied with many elements of the infrastructure of their programs, including the structure of the training experience, knowledge and skills learned, mentoring, stipend duration, and the academic program.

FEDERAL CONTACT: Debbie Rothstein, 301-427-1525 PIC ID: 7397

PERFORMER: Battelle Corporation, Arlington, VA

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