Performance Improvement 2001. Evaluation of CAHPS/Bulletin/Medicare and You in Kansas City MSA


A consortium of organizations in Kansas and Missouri agreed to participate in an Agency for Healthcare Research and Quality (AHRQ) test of a health plan quality assessment system--the Consumer Assessment of health Plans Study (CAHPS) report. The report is designed to examine consumer quality ratings about local managed care plans' performance. CMS joined AHRQ and the coalition to extend the evaluation from private plan enrollees and Medicaid enrollees to the Medicare population in Kansas City Metropolitan Statistical Area (MSA). The purpose of this study is to learn whether Medicare beneficiaries use comparative quality information to make health plan choices and whether the Medicare information program (print material) is effective.


AGENCY SPONSOR: Office of Strategic Planning

FEDERAL CONTACT: Sherry Terrell, 410-786-6601

PIC ID: 7168.1

PERFORMER: Research Triangle Institute, Research Triangle Park, NC