Performance Improvement 2001. Background Research in Support of the Development of an Institutional CAHPS Survey


The purpose of this project is to provide information that will assist in developing an institutional component to the Consumer Assessment of Health Plans (CAHPS) survey. CAHPS is a set of surveys that ask consumers about their experiences with their health plans. This project will conduct a review of the literature, identifying existing relevant surveys in the field and conducting and documenting a meeting of experts in the development and implementation of CAHPS surveys.


AGENCY SPONSOR: Center for Quality Measurement and Improvement

FEDERAL CONTACT: Charles Darby, 301-594-2050

PIC ID: 7493

PERFORMER: Barents Group, KPMG Peat Marwick LLP, Washington, DC