The purpose of this project is to provide information that will assist in developing an institutional component to the Consumer Assessment of Health Plans (CAHPS) survey. CAHPS is a set of surveys that ask consumers about their experiences with their health plans. This project will conduct a review of the literature, identifying existing relevant surveys in the field and conducting and documenting a meeting of experts in the development and implementation of CAHPS surveys.
EXPECTED DATE OF COMPLETION:09/30/2001
AGENCY SPONSOR: Center for Quality Measurement and Improvement
FEDERAL CONTACT: Charles Darby, 301-594-2050
PIC ID: 7493
PERFORMER: Barents Group, KPMG Peat Marwick LLP, Washington, DC