Pathway to the Future: How Workforce Development and Quality Jobs Can Promote Quality Care Conference Package. The National Clearinghouse on the Direct Care Workforce

05/01/2004

Vera Salter, Ph.D.
Paraprofessional Haelthcare Institute

A NATIONAL RESOURCE CENTER

  • Collect and analyze information about the direct-care workforce.
  • Identify knowledge gaps.
  • Distribute information to multiple stakeholders.
  • Connect people with common interests.
  • Respond to requests from users.

RESOURCES

  • Library of publications and other resources:
    • National reports on the workforce crisis.
    • Surveys of state initiatives.
    • Curricula and “how to” materials.
    • Worker voices.
  • “Best practice” database.
  • State resource section.
  • Up to 15,000 visits per month.
  • Quality Jobs/Quality Care e-newsletter with over 1,200 subscribers.

PRACTICE PROFILE DATABASE

  • Collaboration between IFAS and PHI, funded by Health and Human Services (ASPE and CMS).
  • Objectives:
    • To identify what has worked to improve worker recruitment and retention.
    • Promote cross-learning between innovators.
  • Looking for programs that are in place and have shown results.
  • Make examples available in a web database.

INFORMATION COLLECTION

  • Conversations with experts around the country seeking recommendations.
  • Calls for help at conferences and through newsletters.
  • Interviews with providers about what they have done.
  • Collection of related written material.

EXAMPLES OF FINDINGS

  • Screening and recruitment.
  • Entry-level training.
  • Peer support and mentoring.
  • Career advancement.
  • Management and supervisory training.
  • Comprehensive interventions.
  • Wages, benefits and worker support.

RECRUITMENT AND ENTRY-LEVEL TRAINING

Many innovative models that used workforce funds:

  • George G. Glenner School of Dementia Care in San Diego.
  • Co-operative Home Care Associates in the Bronx, New York (CHCA).
  • The Shirley Ware Education Center (SEIU).
  • Hope for Health Care in Richmond, Virginia.
  • LEAP in Cleveland, Ohio trains people with disabilities.
  • Direct CareGiver Association (Arizona).

MENTORING AND CAREER ADVANCEMENT

  • WIN A STEP UP -- North Carolina.
  • Iowa CareGivers Association: “For those who mentor.”
  • Luther Manor Nursing Home in Iowa -- facility mentoring program.
  • St. Peter Villa in Memphis -- career ladder.

MANAGEMENT AND SUPERVISORY TRAINING

  • Mather Lifeways LEAP (IL).
  • Co-operative Home Care Associates (CHCA): Coaching Supervision (NY).
  • Resthaven Christian Services: Director of CNA position (IL).
  • Vinfen: Seld Managed Teams (MA).

COMPREHENSIVE INTERVENTIONS

  • Apple Health Care (CT, MA, RI).
  • Co-operative Home Care Associates (NY).
  • Leelanau Memorial Health Center (MI).
  • Mercy Franciscan Health Systems.
  • Ararat Nursing (CA).
  • Wellspring Innovative Solutions (WI).

WAGES, BENEFITS AND SUPPORTS

  • San Francisco IHSS Public Authority.
  • Bon Secours wage parity initiative.
  • Cooperative Care Waushara Wisconsin.
  • Nazareth home wage enhancement program.
  • Kahl home employee assistance program.

TO ACCESS THE CLEARINGHOUSE

QUALITY JOBS/QUALITY CARE

Quality Jobs/Quality Care is a free e-mail newsletter that covers issues concerning direct-care workers in long-term care. It’s published twice a month by the National Clearinghouse on the Direct Care Workforce (www.directcareclearinghouse.org), which provides reliable, up-to-date information related to the direct-care workforce nationwide. The Clearinghouse is a project of the Paraprofessional Healthcare Institute (www.paraprofessional.org).

View full report

Preview
Download

"04cfpack.pdf" (pdf, 1.09Mb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®

View full report

Preview
Download

"04cfpk02.pdf" (pdf, 819.67Kb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®

View full report

Preview
Download

"04cfpk03.pdf" (pdf, 2.13Mb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®