Pathway to the Future: How Workforce Development and Quality Jobs Can Promote Quality Care Conference Package. Good Samaritan Career Lattice Project

05/01/2004

Lloyd Schipper
South Dakota Department of Labor

EVANGELICAL LUTHERAN GOOD SAMARITAN SOCIETY

  • Nation’s largest private non-profit long-term care organization
  • 240 facilities–25 states--24,000 staff--28,000 residents
  • Began in 1923
  • Mission

SOUTH DAKOTA DEPARTMENT OF LABOR

  • 16 Career Centers (see Figure 1)
  • “One Stop” service for Business and Job Seekers
  • Our role

NEED

  • The Baby Boomer effect
  • Average wage of CNA in SD is $9.03
  • SD ranks 7th in % of population 65+ and 3rd in % of population 85+

PROJECT GOALS

  • Develop a career lattice offering options for career growth and development
  • Improve the image of CNA positions
  • Develop enhanced performance standards to improve quality of care
  • Decrease CNA turnover rate
  • Improve customer satisfaction

PROJECT STRATEGIES

  • Career “lattice” approach
  • Apprenticeship and Mentors
  • Distance Learning

CNA LATTICE

Certified Nurse Assistant (CNA)
Competency Based Model
Good Samaritan Society
The following examples reflect a performance-based competency driven Nurse Assistant apprenticeship program.
Occupation Term Hours Classroom Hours Completion/
Certificate
CNA I
(Level 1)
300-600 34 Certificate of Training
CNA, Advanced
(Level 2)
300-600 72 Certificate of Advanced Training
Upon completion of CNA I and CNA, Advanced, an apprentice must select a specialty area to complete their apprenticeship. His/Her Certificate of Completion of Apprenticeship will reflect the specialty area in which they have “Specialized.”
CNA, Geriatric Specialty
(Level 3)
1,000-1,370 88 Certificate of Specialization
Geriatric
CNA, Restorative Specialty
(Level 3)
1,000-1,300 80 Certificate of Specialization
Restorative
CNA, Dementia Specialty
(Level 3)
825-1,125 72 Certificate of Specialization
Dementia
CNA, Mentor Specialty
(Level 3)
600-925 68 Certificate of Proficiency
Mentor

PARTNERS

  • USDOL Bureau of Apprenticeship and Training
  • CAEL
  • Post Secondary Education (USD, SDSU, and LATI)
  • South Dakota Career Centers
  • Local Good Samaritan Centers

OUTCOME MEASUREMENTS

  • CNA Turnover
  • CNA Vacancies
  • Quality Indicators/Measures
  • Occupancy Rates
  • Community Perceptions
  • Customer Satisfaction
    • Staff
    • Resident and family

FUTURE PLANS

  • High Growth Initiative Grant
  • Walk before you run
  • Thank you

 

OLDER POPULATION COMPARISON

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