Parent Perspectives on Care Received at Patient-Centered Medical Homes for Their Children with Special Health Care Needs. III. FINDINGS: PERSPECTIVES OF CONSUMER PARENTS


Parents of CSHCN, like most parents, worry about the health services that their children receive and often have strong beliefs about the quality of the care that doctors, nurses, and other health professionals provide to their families. This section describes beliefs and attitudes of parents of CSHCN who receive primary health care at NCQA Level 3 recognized medical homes. All parents we spoke to described and valued elements of care that are common to conceptualizations of PCMH models, though eight of the nine parents were unfamiliar with the term "patient-centered medical home." When asked to describe their experiences with their child's primary care provider and that provider's office and what they valued most in the health care that they received for their children, respondents most frequently raised issues related to: (1) their provider's personal characteristics; and (2) the overall functioning of the primary care office.

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