There are likely to be gaps in coverage populations not targeted effectively if a volunteer workforce is the primary service delivery agent. The OMI found that to ensure appropriate services for underserved populations and areas, volunteer staff needed to be strategically recruited and trained. Special efforts can address these gaps, by developing capacity for underserved groups and areas. The OMI made special efforts to build this capacity for such groups as Hispanics, Native Americans, and African Americans. It also strove to develop standing capacity sites where workshops would be delivered on a year-round basis within communities.