Nationwide Health Information Network (NHIN) Workforce Study: Final Report. Table I. Types of Personnel Identified


  1. Project Manager – Overall responsibility for all aspects of implementation of an information system, including supervision and direction of other involved personnel
  2. Implementation Coordinator – Overall responsibility for ensuring that the implementation team works effectively together with the end users
  3. IT Interface Builder – Creates effective data communications interfaces between systems, including (as necessary) connecting hardware and installing, modifying, and developing software
  4. Change Management Specialist – Works directly with end users to ensure a smooth and effective transition of their current business processes to an EHR system
  5. Desktop Specialist – Works on PC-related issues for implementation, such as configuration, software installation, and establishment of communications
  6. Database Administrator – Responsible for the definition, operation, protection, performance, and recovery of a database
  7. Network Engineer – Responsible for design, implementation and support of local-area and wide-area computer communication networks
  8. Records Management Specialist – Ensures accuracy, integrity, and completeness of medical records as a practice makes the transition to an EHR
  9. Quality Assurance Specialist – Works with end users to test each component of the information system and assure that the components work effectively with each other as they are integrated
  10. Privacy Officer – Ensures that privacy policies for medical records follow all relevant laws and regulations and that the organization's policies and operational practices are consistent with them
  11. Security Officer – Ensures the implementation and operation of reliable and consistent mechanisms that effectively enforce privacy and confidentiality policies in health information systems
  12. Technical Analyst – Works with system personnel and end users to identify and correct any problems with operational information systems
  13. Trainer – Works with end users to educate them about the features and proper operation of their information system
  14. Help Desk Specialist – Works with end users to troubleshoot problems and questions that arise in the course of routine use of their information system
  15. Chief Medical Information Officer (CMIO) – Ensures that all medical information systems are working effectively for patients, providers, and the organization

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