National Study of Child Protective Services Systems and Reform Efforts. Findings on Local CPS Practices. Role of State Hotline

05/01/2003

Agencies operating under different administrative structures also differed in terms of the role of the State hotline for the screening function. Not surprisingly, it was more common for agencies in State-administered systems (72%) and State-administered systems with strong county structure (72%) to receive referrals from the State hotline when compared to agencies in county-administered systems (38%), (Table 7-13).

Table 7-13:
Receipt of Referrals from State Hotline*
Hotline recommendations State-administered County-administered State-administered with strong county structure
Estimate
(C .I.)
Percent Estimate
(C.I.)
Percent Estimate
(C.I.)
Percent
Yes 790
(630-940)
72% 360
(290-440)
38% 400
(220-580)
72%
No 280
(180-380)
25% 590
(490-690)
61% 150
(50-250)
28%
Missing 30
(0-70)
3% 10
(0-30)
1% --- ---
Total 1,100
(970-1,220)
100% 960
(890-1,030)
100% 550
(350-750)
100%
* X2=25.25, p<.001 (excludes missing)
Note: Numbers in italics are based on 10 or fewer agencies.

Among agencies that used State hotlines, 68 percent of agencies in State-administered systems and 44 percent of agencies in State-administered systems with strong county structure received recommendations from State hotlines regarding the response to the referral. This compares to just 7 percent of such agencies in county-administered systems (Table 7-14).

Table 7-14:
Response to State Hotline Recommendations*
Hotline recommendations State-administered County-administered State-administered with strong county structure
Estimate
(C.I.)
Percent Estimate
(C.I.)
Percent Estimate
(C.I.)
Percent
Hotline makes recommendations 530
(380-690)
68% 30
(10-50)
7% 180
(20-330)
44%
Hotline does not make recommendations 250
(160-340)
32% 320
(240-400)
89% 210
(100-320)
53%
Missing --- --- 10
(0-30)
4% 10
(0-30)
2%
Total 790
(630-940)
100% 360
(290-440)
100% 400
(220-580)
100%
* X2=16.0, p<.001 (excludes missing)
Note: Numbers in italics are based on 10 or fewer agencies.