Overall, most agencies reported fairly stable processes for the screening and intake, investigation, and alternative response functions with about one-fifth reporting changes during the last 2 years.
However, when asked about specific changes in different areas, agencies reported a wide variety of changes and new developments. The most frequent changes came in the area of CPS organization. These included such efforts as improvement or expansion of staff training and increased use of information technology. CPS agencies were also working to increase collaboration with a variety of community partners such as domestic violence agencies, alcohol and drug agencies, and other agencies. While somewhat less frequent, changes were also evident in the specific functional areas. A number of CPS agencies had made changes in the use of assessments or other tools during the screening/intake function, had new efforts related to the use of multidisciplinary teams during the investigation function, and changed their use of risk assessments or other tools while conducting the alternative CPS response.