National Study of Child Protective Services Systems and Reform Efforts. Findings on Local CPS Practices. 3.3 Role of State Hotline

05/01/2003

Another area of interest is the role of the State hotline in the screening function. More than one-half of local CPS agencies received referrals from a State hotline (Table 3-10). For these agencies, caseworkers and supervisors usually managed referrals from the hotlines. One-quarter of the agencies that received State hotline referrals indicated that someone received them other than a caseworker or supervisor. Other persons who might handle referrals included secretaries, clerks, directors, or administrators.

Recipient Estimate
(C.I.)
Percent
Table 3-10:
Receipt of State Hotline Referrals
Yes 1,550
(1,300-1,790)
59%
Caseworkers* 1,010
(790-1,220)
65%
Supervisors* 1,150
(950-1,340)
74%
Someone else* 380
(250-520)
25%
No 1,020
(840-1,190)
39%
Missing 40
(10-80)
2%
Total 2,610
(2,410-2,810)
100%
* Percentages are not additive because agencies were included in each applicable row (category).
Note: Numbers in italics are based on 10 or fewer agencies.

CPS agencies were evenly divided as to whether the State hotline made recommendations as to what the response of the agency should be. Most local agencies had autonomy in regards to action since 74 percent of agencies that received recommendations did not have to follow them and one-half of all agencies did not receive recommendations from the State hotline (Table 3-11). However, most were required to respond within timeframes established by the State hotline (Table 3-12).

Response Estimate
(C.I.)
Percent
Table 3-11:
Response to State Hotline Recommendations
Hotline makes recommendations 740
(510-960)
48%
Agency is not bound* 540
(370-710)
74%
Agency is bound* 190
(100-290)
26%
Hotline does not make recommendations 790
(620-950)
51%
Missing 20
(0-50)
1%
Total 1,550
(1,300-1,790)
100%
* Percentages are not additive because agencies were included in each applicable row (category).
Note: Numbers in italics are based on 10 or fewer agencies.

 

Authority to determine response priority Estimate
(C.I.)
Percent
Table 3-12:
Assigning Priority Status to State Hotline Recommendations
Yes 300
(170-430)
40%
No 440
(290-590)
60%
Total 740
(510-960)
100%