Many states have translated promotional materials into the languages of their target populations.
- Both Colorado and California offer outreach literature in English and Spanish.
- In Florida, special emphasis is placed on recruiting staff with multi-lingual talents. Staff are available who speak Spanish, Creole, Dutch, Danish, German, Arabic, Greek and English. Applications are printed in Spanish, Creole, and English.
Another approach to overcoming language and literacy barriers is staffing the hotlines with bilingual workers.
- Spanish speakers are available to assist Colorado residents in filling out applications for the Children’s Basic Health Plan through a toll-free phone line.