HHS is a knowledge-intensive organization and faces significant opportunities and challenges in generating value from its intellectual and knowledge-based assets. Knowledge Management is a way of doing business that capitalizes on the knowledge of an organization and its individual employees.
Knowledge Management provides the processes and structures to create, capture, analyze, and act on information. It highlights both the conduits to knowledge, as well as the bottlenecks. The emphasis in Knowledge Management is on human know-how and how to enable it to bring maximum return for an organization.
Information technology is critical to facilitate knowledge sharing and can be seen as the vehicle for effective Knowledge Management. Getting the right knowledge to the right person for the right task at the right time is the goal. Whether to improve organizational efficiency, or embrace innovation, Knowledge Management efforts and initiatives add great value to an organization. Knowledge Management:
- Facilitates better, more informed decisions;
- Contributes to the intellectual capital of an organization;
- Encourages the free flow of ideas that leads to insight and innovation;
- Eliminates redundant processes, streamlines operations, and enhances employee retention rates;
- Improves customer service and efficiency; and
- Can lead to greater productivity.
HHS is charged with communicating information to citizens, customers, employees, and Federal, State, and local governments. The management and sharing of knowledge within HHS is of paramount importance to its stakeholders. The collaborative nature of activities depends on advancing the understanding of this innovative business model. HHS is committed to implementing this innovative business process throughout the Department.
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