E-Government is the President’s goal of utilizing technology to improve how the Federal Government serves citizens, businesses, and agencies alike. Federal employees are serving citizens, businesses, and local communities via E-Government. E-Government uses improved Internet-based technology to make it easy for citizens and businesses to interact with the Government, save taxpayer dollars, and streamline citizen-to-government communications. E-Government uses technology to its fullest to provide services and information that are centered on citizen groups.
The Department will continue its investment in E-Government initiatives by using standards-based Web services. This means that reliable and consistent methodologies will be used to create and support Web and Internet services. The Department uses Internet Web sites, an Intranet Web site, and an internal HHS Web portal. These sites have provided timely and important communications to stakeholders and the public.
In the coming months, HHS will launch a software program, known as Content Management Solution, which will reduce the time and effort to modify Web pages and update information. This software will make Internet maintenance more streamlined and convenient for contributors.
HHS is adopting a strategy, the Capital Planning and Investment Control (CPIC) program, in which investments in technology will be based on strategic goals and objectives. For each strategy, the questions will be posed: “How will technology support this? How much is needed, how will it be measured, how will it perform?”
In this model, the investments in technology are treated as a portfolio, with information available on measurement, results, and return on investment. This approach will allow senior managers to access up-to-date information on program performance from a top-to-bottom view of the Department. Information technology portfolio management is implemented within the context of the HHS information technology CPIC program, which is strongly integrated with the HHS Enterprise Architecture program to ensure that the information technology investments proposed for portfolio inclusion are effectively aligned in support of the HHS strategic goals and objectives.
In addition, the model includes a framework for a centralized information management system. This will mean that the multiple requests for information that HHS receives can be handled centrally without duplication or redundancy. The model also promotes sharing and reusing data across HHS once they are collected in the centralized database.
The CPIC program will fulfill several general requirements. Strategic planning and performance management will be integrated with other information technology processes. The CPIC program will be able to permeate the entire Department, and accommodate new data and legislative requirements as they arise. Data reusability will solve the problem of repeated requests for information that is individually managed in a time- consuming process. The CPIC program will support the right information collected at the right time so that it can be formatted and presented to meet demands.
Information technology is sometimes seen as an enabler of the mission and strategic plan, rather than a direct contributor. The CPIC program realizes the need to give insight to how information technology is leading business and mission outcomes, through objectives and measures. This insight can help foster a culture of accountability and increase management’s effectiveness.
HHS is a knowledge-intensive organization and faces significant opportunities and challenges in generating value from its intellectual and knowledge-based assets. Knowledge Management is a way of doing business that capitalizes on the knowledge of an organization and its individual employees.
Knowledge Management provides the processes and structures to create, capture, analyze, and act on information. It highlights both the conduits to knowledge, as well as the bottlenecks. The emphasis in Knowledge Management is on human know-how and how to enable it to bring maximum return for an organization.
Information technology is critical to facilitate knowledge sharing and can be seen as the vehicle for effective Knowledge Management. Getting the right knowledge to the right person for the right task at the right time is the goal. Whether to improve organizational efficiency, or embrace innovation, Knowledge Management efforts and initiatives add great value to an organization. Knowledge Management:
- Facilitates better, more informed decisions;
- Contributes to the intellectual capital of an organization;
- Encourages the free flow of ideas that leads to insight and innovation;
- Eliminates redundant processes, streamlines operations, and enhances employee retention rates;
- Improves customer service and efficiency; and
- Can lead to greater productivity.
HHS is charged with communicating information to citizens, customers, employees, and Federal, State, and local governments. The management and sharing of knowledge within HHS is of paramount importance to its stakeholders. The collaborative nature of activities depends on advancing the understanding of this innovative business model. HHS is committed to implementing this innovative business process throughout the Department.