HHS Guidelines for Ensuring and Maximizing the Quality, Objectivity, Utility, and Integrity of Information Disseminated to the Public. VI. Agency Administrative Complaint Procedure

10/01/2002

OIG has developed administrative mechanisms to allow affected persons to seek and obtain correction of disseminated information that does not comply with OMB, HHS and OIG guidelines.

Requests for review should to be submitted in writing to the OIG at the following address:

Public Affairs Officer
Office of Inspector General
Office of Management and Policy
Room 5541 Cohen Building
Washington D.C. 20201

Alternatively, they can be e-mailed to: DataQuality@hhs.gov

  1. Responsibility of the Complainant

    To seek a correction of information disseminated by the agency, individuals should follow the procedures described below.

    1. A complaint or request for review and correction of information shall be in written hard copy or electronic form;
    2. it shall be sent to the agency by mail or electronic-mail(e-mail); and
    3. it shall state that an information quality request for correction is being submitted.

    The complaint shall contain

    1. a detailed description of the specific material that needs to be corrected including where the material is located, i.e. the publication title, date, and publication number, if any, or the website and web page address (url), or the speech title, presenter, date and place of delivery; and
    2. the specific reasons for believing the information does not comply with OMB, HHS or OIG guidelines and is in error and supporting documentation, if any;
    3. the specific recommendations for correcting the information;
    4. a description of how the person submitting the complaint is affected by the information error; and
    5. the name, mailing address, telephone number, e-mail address, and organizational affiliation, if any, of the individual making the complaint.
    6. Complainants should be aware that they bear the ‘burden of proof’ with respect to the necessity for correction as well as with respect to the type of correction they seek.
  2. Responsibility of the Agency

    Based on a review of the information provided, the agency will determine whether a correction is warranted and if, so what action to take. The agency will respond to the requestor by letter or e-mail. The agency’s response will explain the findings of the review and the actions that the agency will take, if any. The response will consider the nature and timeliness of the information involved and such factors as the significance of the correction on the use of the information and the magnitude of the correction. The response will describe how the complainant may request reconsideration. The agency will respond to all requests for correction within 60 calendar days of receipt. If the request requires more than 60 calendar days to resolve, the agency will inform the complainant that more time is required and indicate the reason why and an estimated decision date.

  3. Appeals

    If the individual submitting the complaint does not agree with the agency's decision (including the corrective action, if any), the complainant may send a written hard copy or electronic request for reconsideration within 30 days of receipt of the agency's decision. The appeal shall state the reasons why the agency response is insufficient or inadequate. Complainants shall attach a copy of their original request and the agency response to it, clearly mark the appeal and the envelope with the words, "Information Quality Appeal," and send the appeal to:

    Public Affairs Officer
    Office of Inspector General
    Office of Management and Policy
    Room 5541 Cohen Building
    Washington D.C. 20201

    The agency official who resolved the original complaint will not have responsibility for the appeal. The agency will respond to all requests for appeals within 60 working days of receipt. If the request requires more than 60 calendar days to resolve, the agency will inform the complainant that more time is required and indicate the reason why and an estimated decision date.