Health Insurance Marketplace: December Enrollment Report. Highlights of Marketplace Customer Service

12/11/2013

Customer Service – Based on available data, there have been a total of 39,091,218 visitors on the Marketplace websites, and a total of 5,248,043 calls to the SBM and FFM Marketplace call centers during the first two months of the initial open enrollment period (10-1-13 to 11-30-13). The data on the cumulative number of website visitors have been unduplicated to the extent possible; however, we do not believe that all duplication has been removed.

  • Customer Service (Website and Call Center Utilization) in SBMs – Based on available data, there have been a total of 10,678,534 visitors on the SBM websites, and a total of 1,752,767 calls to the SBM call centers.
  • Customer Service (Website and Call Center Utilization) in the FFM – Based on available data, there have been a total of 28,412,684 visitors on the FFM website, and a total of 3,495,276 calls to the FFM call center.

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