Health Insurance Marketplace 2015 Open Enrollment Period: December Enrollment Report. Other Data on Marketplace Enrollment-Related Activity in the HealthCare.gov States

12/30/2014

Interest in the Marketplaces in HealthCare.gov states has been high during the first month of the 2015 Open Enrollment period, with 14.7 million visits on the Marketplace websites, 6.8 million calls to the Marketplace call center, and 3.4 million completed applications in the HealthCare.gov states (see Table 3).

Table 3

Cumulative Marketplace Enrollment-Related Information in
States Using The HealthCare.gov Platform
Reporting Period: First Month of the 2015 Open Enrollment Period (1)
(not including automatic reenrollments)
Visits to the Marketplace Websites (2) 14,658,020
Calls to the Marketplace Call Centers (3) 6,827,704
Number of Completed Applications 3,392,182
Number of Individuals Included in Completed Applications 4,990,439
Number of Individuals Determined Eligible to Enroll in a 2015 Marketplace Plan 4,376,414
Number of Individuals Who Have Selected a 2015 Marketplace Plan (4) 3,416,023

Notes:

(1) Most of the data in this table are for the 11-15-14 to 12-15-14 reporting period with the following exceptions: the data on website visits and call center volume are for 11-15-14 to 12-20-14.

(2) Visits on the Marketplace Websites includes 14,161,103 unique visitors on HealthCare.gov and 496,917 unique visitors on CuidadoDeSalud.gov between 11-15-14 and 12-20-14. Visitors to the Marketplace Websites is the sum of monthly data and has been deduplicated to the extent possible.

(3) Total Calls to the Marketplace call centers includes 501,614 calls with Spanish-speaking representatives and 6,326,090 other calls between 11-15-14 and 12-20-14.

(4) Total 2015 Marketplace Plan Selections represents cumulative data on the number of unique individuals who have selected a 2015 Marketplace medical plan for enrollment through the individual market Marketplaces (with or without the first premium payment having been received directly by the Marketplaces or the issuer). This is also known as pre-effectuated enrollment. These data do not include: cancellations and terminations; a count of the number of individuals who have selected a standalone dental plan; or individuals who may have selected a 2014 Marketplace plan during the reporting period, as a result of having been granted a Special Enrollment Period (SEP). See Appendix C for technical notes.

Source: Centers for Medicare & Medicaid Services, as of 12-23-2014.

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