Frontline Supervisor Survey Data Collection Report. INTRODUCTION


In long-term care, frontline supervisors play a central role in direct care workers’ (DCWs’) job quality and turnover and are critical to the implementation of management changes. To better understand supervisors' perceptions of management practices, the quality of supervision, and the effect on DCW turnover and job quality, the Office of the Assistant Secretary for Planning and Evaluation in the U.S. Department of Health and Human Services contracted with Penn State to conduct a survey of supervisors participating in the Better Jobs Better Care demonstration (BJBC). The BJBC demonstration took place in five states and tested innovative policy and practice models designed to improve the quality of DCW jobs in an effort to improve retention of these workers (Kemper, Brannon, Barry, Stott, and Heier, in press;

The Frontline Supervisor Survey project was designed to address several questions:

  1. What are supervisors’ job responsibilities?

  2. What are the characteristics of supervisors?

  3. How do supervisors assess their jobs?

  4. Do supervisors and clinical managers agree about management practices where they work?

The data collected from this project will be made available to other researchers and policy analysts through the University of Michigan’s Interuniversity Consortium for Political and Social Research ( under restricted use agreements that ensure confidentiality. The survey instrument and data collected laid the foundation for a subsequent report entitled the Frontline Supervisor Survey Report (Kemper, Brannon, Heier, Kim, Warner, Vasey, and Stott,, which analyzes supervision of DCWs across long-term care settings.

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