Examples of Promising Practices for Integrating and Coordinating Eligibility, Enrollment and Retention: Human Services and Health Programs Under the Affordable Care Act. Results


Single Stop tracks benefit receipt by contacting students directly. If the agency cannot reach students to confirm benefit receipt, the agency assumes that no aid was obtained. Therefore, the outcomes reported by Single Stop and discussed here probably underestimate the number of students who receive assistance.

In 2012, Single Stop confirmed the receipt of public benefits by nearly 29 percent of the 18,000 students who were screened. The average value of the cash and noncash benefits received by each student was approximately $5,400—only slightly less than the maximum $5,550 Federal Pell Grant available to low-income students in 2011-2012.74 In addition to public benefits, a majority of the students served in Single Stop offices also received financial counseling, legal assistance, or help with tax preparation.75

From January 2010 to June 2012, Single Stop screened more than 36,000 students for benefits and services. During this period, Single Stop filed 24,508 federal income tax returns that provided students and their families with an estimated $36.4 million in refunds and tax credits. Single Stop enrolled 3,138 students and family members into health coverage, worth an estimated $23.7 million. Single Stop helped 3,502 students and family members receive $9.1 million in SNAP benefits, cash assistance enrollments totaled 653 ($2.2 million), Unemployment Insurance enrollments totaled 143 ($2 million), child care enrollments totaled 189 ($1.1 million), housing and utility assistance enrollments totaled 336 ($850,000), SSI/SSDI enrollments totaled 78 ($260,000), and WIC enrollments totaled 235 ($90,000).76

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