Examples of Promising Practices for Integrating and Coordinating Eligibility, Enrollment and Retention: Human Services and Health Programs Under the Affordable Care Act. Overview


Single Stop USA is a nonprofit organization that provides assistance to individuals and families by helping them connect to benefits and services for which they are eligible. The organization began as a program under the Robin Hood Foundation in New York City. In 2007, Single Stop split off from the Foundation and became an independent, national organization.

Among its programs, Single Stop provides services for community college students and their families, including efforts to help them connect to various assistance programs. To this end, Single Stop started a pilot project in 2009 at Kingsborough Community College in New York City, providing comprehensive, integrated services to students. This project sought to increase graduation rates and reduce the hurdles students face in working, supporting families, and graduating from college. After achieving positive results in this pilot project, Single Stop expanded to other community colleges—expansion that continues today.

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