Examples of Promising Practices for Integrating and Coordinating Eligibility, Enrollment and Retention: Human Services and Health Programs Under the Affordable Care Act. 3. Coordinatingoutreach and enrollment

07/01/2014

 
Location and Programs Practice Additional Resources
Iowa – Children’s Health Program County public health agencies use outreach coordinators to work with schools, providers, other public health agencies, faith-based organizations, and other groups to conduct outreach for the children’s health program. Presumptive eligibility also allows the coordinators and other partners (such as school nurses and providers) to enroll children who appear eligible for the program. The children then receive care while full eligibility is being determined. Kaiser Commission on Medicaid and the Uninsured. 2012. Secrets to Success: An Analysis of Four States at the Forefront of the Nation’s Gains in Children’s Health Coverage. http://www.kff.org/medicaid/upload/8273.pdf
Massachusetts – Health Programs Hospitals, health centers, and other community partners help enroll children in the health program, using the online Virtual Gateway. The state both communicates with partners about new policies and receives feedback about emerging problems. As of FY 2010, more than 60 percent of successful applications were filed, not by consumers, but by these organizations acting on consumers’ behalf. Kaiser Commission on Medicaid and the Uninsured. 2012. Secrets to Success: An Analysis of Four States at the Forefront of the Nation’s Gains in Children’s Health Coverage. http://www.kff.org/medicaid/upload/8273.pdf Commonwealth of Massachusetts. EOHHS Virtual Gateway: Health Insurance and Health Assistance Programs. September 2011. http://www.masshealthmtf.org/uploadedFiles/MassHealth_Training_Forum/Gate way%20Overview%209-8-2011.pdf.
Oregon – Children’sProgram Health From 2009 to 2011, community-based organizations were given more than $3 million in grants to conduct outreach and help families apply for children’s health coverage. Sites worked with schools, other safety net program offices, and rural clinics to provide training. Coordinators also received a $75 payment for each application that led to at least one child being enrolled in the program. Kaiser Commission on Medicaid and the Uninsured. 2012. Secrets to Success: An Analysis of Four States at the Forefront of the Nation’s Gains in Children’s Health Coverage. http://www.kff.org/medicaid/upload/8273.pdf
New York – Tax Credits and Child Support An initiative provides employment services and tax credits to low-income noncustodial parents behind on their child support payments. Sorensen, Elaine. 2011. New York Initiative Helps Fathers Increase their Earnings and Child Support Payments. The Urban Institute. http://www.urban.org/publications/412443.html
Rhode Island – LIHEAP and SNAP LIHEAP applicants are asked if they want help paying for food, and if so, their application information is used to automatically prepopulate the SNAP application. Stan Dorn and Elizabeth Lower-Basch. 2012. Moving to 21st-Century Public Benefits: Emerging Options, Great Promise, and Key Challenges. Kaiser Family Foundation. http://www.clasp.org/admin/site/publications/files/Moving-to-21st- Century-Public-Benefits.pdf
National - EITC EITC Awareness Day is a one-day event that uses mainstream and social media to reach a broad audience of potentially eligible taxpayers. IRS. 2013. EITC Awareness Day. http://www.eitc.irs.gov/ptoolkit/awarenessday/
 

 

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