Each city designated a key point of contact to represent the city to the SC2 team. These individuals were high-level staffers with direct access to the mayor, or as noted above, in two cities the mayor served as the primary point of contact. The SC2 teams worked with these key city staff members to structure the engagement and implement activities. Additionally, several pilot cities had city department leads actively engaged in the pilot.19 In these cities, the role of department leads was one of partnering with a team member to work toward a shared goal, such as developing a health care access plan, improving a fractured relationship with a local housing authority, or planning for environmental sustainability. City department leads provided guidance to team members, shared information about the local context, and reviewed work conducted by the team members. In some cases, as implementation progressed and the focus of individual team members narrowed, team members increasingly coordinated their work directly with the appropriate city departments and less so with the SC2 team lead and the city’s primary point of contact.
19 In two pilot cities with very small city staffs, there appears to have been minimal involvement of city department leads or staff.