The SC2 team had three main points of contact within city government. On a day-to-day basis, the key contacts were the city’s chief learning officer and deputy chief administrative officer. The SC2 team lead also had direct access to the mayor, particularly at the start of the initiative, and indirectly through the two additional city contacts as needed. Interactions with other city staff, though, were less consistent. The city government department heads were generally less engaged, particularly in the first six months of pilot implementation. Also, the city’s use of consultants and subcontractors for developing and implementing city initiatives meant that the SC2 team often worked directly with these consultants rather than with city staff.