The proposed CEA will provide answers to the following research questions:
- What outcome does each NMEP activity achieve?
- How many beneficiaries are served by particular NMEP activities?
- How much is beneficiary knowledge increased by NMEP activities?
- How much does each NMEP activity cost?
- Specifically, how much is spent on the five major components: beneficiary materials, the 1-800-MEDICARE, the www.Medicare.gov Web site, community outreach programs, and program support services?
- Finally, what is the cost per outcome?
- Cost-effectiveness , defined by having an outcome measure, where the cost per outcome is compared across each major NMEP activity.
- Cost consequence, where process measures such as the number of hits on the Web site and the cost per hit are compared to another different activity.
The last of these questions, cost per outcome, is the heart of a CEA. The first two research questions above are of secondary interest and would be measured as part of collecting the necessary data for conducting a CEA study.