Although NORC requested beneficiaries log in to the PHR prior to their interviews, many beneficiaries had limited experience using MyPHRSC. NORC enquired about initial impressions when beneficiaries logged in for the first time.
General perceptions of User-Friendliness. Most beneficiaries agreed that the PHR was easy to use once they were able to log in. Overall, beneficiaries would have liked the text in the log-in screen to have a larger font and be more obvious. Additionally, it was noted that the ability to change the font size within the PHR helped make the PHR easier for beneficiaries to read.