Evaluation of the Personal Health Record Pilot for Medicare Fee-For Service Enrollees from South Carolina. Laboratory Observations of Beneficiary Users of MyPHRSC


Discussions held one-on-one with beneficiaries were focused on understanding beneficiary backgrounds, comfort with technology, health information management practices, their use of MyPHRSC, how this integrated into their normal daily workflow and some of the issues/challenges that users had encountered when interacting with the PHR. Watching beneficiaries navigate through MyPHRSC revealed the successes and challenges they have with using different features.

Beneficiaries found MyPHRSC to contain useful medical information and viewed it as a helpful tool for better managing their health.  Below is a summary of the key observations that emerged over the course of the user observations.

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