The National Opinion Research Center (NORC) presents this report, Evaluation of the Personal Health Record pilot for Fee for Service Medicare Enrollees. This study was funded by the Assistant Secretary for Planning and Evaluation (ASPE) and with the Center for Medicare and Medicaid Services (CMS) of the Department of Health and Human Services. The NORC project team includes Prashila Dullabh, Dan Gaylin, Randy Horton, Elizabeth Babalola, Alison Muckle, Casey Hogle, Tom Briggs, June Eichner, Karen
NORC gratefully acknowledges the contributions of our Project Officer, Suzie Burke-Bebee, who provided thoughtful input and guidance throughout the project. We would also like to thank Lorraine Doo, Elizabeth Holland, Chrislyn Gayhead, and Rosali Topper at CMS for their continued assistance. Additionally, NORC appreciates the ongoing guidance of the Personal Health Record (PHR) Expert Panel, comprised of twelve prominent leaders with expertise in the area of usability design, evaluation of PHR applications, PHR standards, and implementation. The members of this panel provided guidance throughout the evaluation on the approach to evaluation activities, instrument development, results interpretation and current work in PHRs. A list of the Expert Panel members is included in Appendix 1. Finally, we would also like to acknowledge the contributions made by Patrician Flatley Brennan, who served as an expert consultant to NORC on this project.
This study was approved by the NORC Institutional Review Board under protocol number 6488-02-62. For more information, please contact Prashila Dullabh, the Project Manager via phone, at (301) 634-9418 or e-mail at firstname.lastname@example.org.