Evaluation of the New York City Home Rebuilders Demonstration. 2.5.5 Case Processing

09/14/1998

All of the agencies had similar case processing procedures, following those set forth by the city and state. All cases were placed into care by the New York City CWA and CWA had case management responsibility.

A CWA worker was assigned as the case manager to each case to provide authority for the case planning developed at each agency. Case planning included service assessment, provision, arrangement, coordination and evaluation. For the HomeRebuilders group, the caseworkers were required to work closely with CWA. The CWA workers generally visited the agency once or twice a month and participated in case review and planning. When there was a good relationship between the caseworker and CWA worker, the process went fairly smoothly. Usually a positive relationship was the result of the same individuals having an opportunity to work on a series of cases together. Sometimes one or two CWA workers would be assigned to a particular agency. This allowed agency staff and CWA workers to get to know each other and to get to know each others' philosophy on HomeRebuilders and views of when it was safe to return a child to the parent.

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