Evaluation of Family Preservation and Reunification Programs: Final Report - Volume Two. 8.2.6 Reactions to Work with Clients


On average, workers expressed disagreement with all three statements assessing depersonalization: treating clients as impersonal objects (mean = 3.8), becoming callous toward people (mean = 3.4), and thinking clients blame them for problems (mean = 3.1). On the items measuring workers' sense of personal accomplishment (dealing effectively with clients, and accomplishing much that is worthwhile), average responses were between neutral and agreement. Staff in Philadelphia disagreed only slightly, on average, with the statement "I feel burned out from my work" (mean = 2.8).

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