Evaluating Two Approaches to Case Management: Implementation, Participation Patterns, Costs, and Three-Year Impacts of the Columbus Welfare-to-Work Program. Partnership Between Income Maintenance and JOBS


Overall, the partnership between income maintenance and JOBS was strong in the integrated program and more limited in the traditional program. Both integrated and JOBS case managers complained about the JOBS referral process (recall from Chapter 1 that recipients in both the integrated and traditional programs were initially referred to the JOBS program at the welfare office). They felt that IM workers inappropriately referred some people who were clearly exempt from JOBS  for example, people who were eligible for Supplementary Security Income (SSI) benefits  and that they did not refer all of the people who should have been referred.

After the initial referral, there was by definition a full partnership between income maintenance and JOBS in the integrated program, since one worker performed both duties. In the traditional program, the relationship was more complicated. JOBS case managers felt some lack of control over the sanctioning process, and both JOBS case managers and IM workers thought communication between the two departments was poor. IM workers also expressed a desire to learn more about JOBS. During the follow-up period, Columbus management responded to this concern by providing additional training on the JOBS program for IM staff. Some staff members thought that the relationship improved throughout the follow-up period.