ADVANCE PACKAGE CALL:
- OPEN FACESHEET.
- GO TO ORIGINAL PRELOADS TAB AND REVIEW DATA.
- GO TO FACILITY & DIRECTOR.
- PLACE CALL.
VERIFY INFORMATION:
- Hello my name is_________________________. I have some information that I would like to mail to the director of PRELOAD FACILITY NAME. (IF VERY LARGE, LARGE, OR MEDIUM: I would like to mail it to the director who pertains to assisted living. IF THEY SAY DON’T HAVE ASSISTED LIVING, SAY: Thank you for clarifying that for me, I will update our records. In that case, I would like to mail it to the director of PRELOAD FACILITY NAME.)
- I have the director’s name as_______________________ SPELL IF NECESSARY. Is this correct?
- What is __ the name of the director? ______________________ VERIFY SPELLING.
- What is __ NAME OF DIRECTOR’S ___________________ title?
- The number I called is PRELOAD PHONE NUMBER. Is this the correct number to reach _ NAME OF DIRECTOR ________________________? IF THEY GIVE ANOTHER PHONE NUMBER, REPEAT IT TO VERIFY.
- What is ________________________’s e-mail address? SPELL ALOUD TO VERIFY.
- May we call NAME OF DIRECTOR on his/her work cell phone, and if so, what is that number?
- I have the name of this place as ________________________ SPELL IF NECESSARY. Is this correct?
- I have the address as ____________________________. Is this correct? Is there a separate mailing address you would like to give me?
- Thank you. I will put this information in the mail and NAME OF DIRECTOR should receive it within 3 business days. Have a good day. Good bye.
FAQS:
- WHAT IS THIS (SHORT): This is a federally sponsored statistical study.
- WHAT IS THIS (LONG): I’m working on the National Survey of Residential Care Facilities, a study sponsored by the Centers for Disease Control and Prevention (CDC) and the National Center for Health Statistics.
- WHAT IS THE NSRCF: The National Survey of Residential Care Facilities is the first national study of assisted living and residential care places and their residents.
- WHY ARE YOU CALLING: I would like to mail the director some materials and am calling to verify your mailing address.
IF DIRECTOR/KEY PERSON ASKS ABOUT CHAINS:
- We have a packet of information about the survey which we have sent to many of the national and regional chains. I would be happy to send this information to a person within your organization. GO TO CHAINS TAB. IF PACKAGE ALREADY MAILED: According to our records, we have sent information to a NAME at ORGANIZATION. Would you still like us to mail this information?
- To whom should we mail this information?
- Thank you. They will receive this packet within 3 business days. As I mentioned before, I do have some information about the study which I would like to mail to the director of this facility. PRELOAD FACILITY NAME. (IF VERY LARGE, LARGE, OR MEDIUM: I would like to mail it to the director who pertains to assisted living.) May I please verify this person’s name and title?
IF PHONE IS ANSWERED BY VOICEMAIL:
- DO NOT LEAVE MESSAGE.
- MAKE A NOTE WHEN TO TRY AGAIN.
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