Core Performance Indicators for Homeless-Serving Programs Administered by the U.S. Department of Health and Human Services. Main Findings from Interviews with Administrators and Reviews of Background Documentation on DHHS Mainstream Programs


In our interviews with program administrators and reviews of background documents, we first sought to develop a basic description of each of the four mainstream programs, then focused on the following: (1) data systems used to collect performance data and types of process and outcome measures regularly collected on program participants, (2) whether programs tracked homeless individuals and, if so, estimates of the number of homeless served, (3) specific data elements collected on homeless individuals served by the program (if any), (4) GPRA measures currently in use, (5) agency views on their ability to track numbers/percentage of homeless individuals served (if not already tracking this), (6) agency views about feasibility of collecting data relating to the suggested core performance measures (i.e., the measures shown earlier in Exhibit 4-1), and (7) agency views on difficulties involved in making changes to existing data systems that would be necessary for enhanced tracking of homeless individuals served and their outcomes.

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