The structure of remainder of this report addresses the understandings stated above. Chapter II provides an overview of services provided and describes coordination and service delivery from both the client and the agency perspective. Chapter III discusses factors that promote coordination, and Chapter IV addresses challenges to coordination. The report concludes with lessons learned about coordination in the current service delivery climate and implications for the future. Appendices to the report include an earlier literature review completed for this project, a description of study methods and the sites included in the study, and a summary of agencies providing work-related services in the study sites.
1. The Workforce Investment Act (WIA) of 1998 replaces JTPA and replaces SDAs with local workforce investment areas. At the time of our site visits, states had not completed this transition. Therefore, in this report we refer to the relevant agency as the "JTPA/WIA agency."
2. Three-quarters of the federal WtW funds are allocated to states according to a formula based on each state's share of the nation's population living in poverty and the number of adults on welfare. The rest of the funding is awarded to a variety of entities including state or local agencies, non-profit organizations, and Private Industry Councils on a competitive basis.