Coordination and Integration of Welfare and Workforce Development Systems. Coordination and Service Delivery


This chapter presents the findings of our field work from the service delivery perspective. Our focus is on TANF clients who are subject to work requirements, including how clients access services and what services are available to them. TANF clients can also access workforce development services independently, and many of the services described below for TANF clients are available to other job seekers as well. However, the various scenarios for service access and client flow outside of TANF were beyond the scope of this study.

In the second part of this chapter, we discuss how coordination can improve service for the client and for the agency, based on discussions with program staff, review of program materials, and on-site observations.