Consumer Protection in Private Health Insurance: The Role of Consumer Complaints. Employers


The survey undertaken for the California Managed Health Care Improvement Taskforce indicated that 17% of insured people with a problem contacted their employer benefits office for assistance, the third most common source of assistance after health insurance plans and medical providers. Given this, and the fact that the vast majority of privately insured people receive their health insurance through their employment, it was decided to also examine the role of employers in complaints management, with three large employers being interviewed for this study.