Consumer Protection in Private Health Insurance: The Role of Consumer Complaints. Appendix 5 - References


Bodenheimer T “California’s Beleaguered Physician Groups – Will they survive?” New England Journal of Medicine, 2000, 342(14):1064-1068

Brewster LR, Jackson L and CS Lesser “Insolvency and Challenges of Regulating Providers that Bear Risk”, Issues Brief, Center for Studying Health System Change, February 2000, Number 26

Gormley WT Jr. and DL Weimer Organizational Report Cards, Harvard University Press, 1999

Hibbard JH, Slovic P and JJ Jewett "Informing Consumer Decisions in Health Care: Implications from Decision-Making Research", The Millbank Quarterly, 1997,75(3):395-414

Jewett JJ and JH Hibbard "Comprehension of Quality Care Indicators: Differences among Privately Insured, Publicly Insured, and Uninsured",Health Care Financing Review, 1996, 18(1):75-94

Managed Health Care Improvement Taskforce Improving Managed Health Care in California, Volumes 1, 2 and 3 January 1998

Schauffler HH and ER Brown The State of Health Insurance in California 1999, Berkeley, California, Regents of the University of California, January 2000

Schauffler HH and T Rodriguez "Exercising Purchasing Power for Preventive Care", Health Affairs, 1996, 15(1):73-85