California
Judy Penman Supervisor
Hotline
Consumer Communications Bureau California Department of Insurance
Phone: (213) 346-6817
Peter Lee
Executive Director
Center for Health Care Rights
Phone: (213) 383-4519
Maryland
Joy Hatchette, Associate Commissioner, Consumer Complaints
Louis S. Butler, Quality Assurance Coordinator, Life and Health Section
Melanie Brown, Investigator, Life and Health Section
Maryland Insurance Administration
Phone: (410) 468-2029
Kevin Simpson
Director
Health Education and Advocacy Unit
Office of the Attorney General
Phone: (410) 576-6563
New York
Salvatore Castiglione,Chief Insurance Examiner 2
Merline Smith, Consumer Services Bureau
Consumer Services Bureau
Mitchel Gennaoui, Chief Insurance Examiner 3, Consumer Services Bureau
New York Department of Insurance
Phone: (212) 480-6400
Oregon
Larry Culbertson, Manager, Consumer Assistance Unit
Kathleen Barrie, Consumer Advocate
Oregon Department of Consumer & Business Services
Insurance Division
Phone: (503) 947-7269
Texas
Audrey Selden, Associate Commissioner, Consumer Protection
Mike Jackson, Director, Life, Accident & Health Complaints Resolution, Consumer Protection
Melissa Hield, Team Leader, Special Work Assignments Team, Consumer Protection
Texas Department of Insurance
Phone: (512) 322-4309
Blake Brodersen, Deputy Commissioner, HMO Division
Cady Crisman, Director, Quality Assurance
Jo Anne Todd, Manager, HMO Complaints
Texas Department of Insurance
Phone: (512) 475-1962
Rod Bordelon
Public Counsel
Office of Public Insurance Council
Phone: (512) 322-4181
Vermont
Donna Sutton Fay
Health Care Ombudsman
Office of Health Care Ombudsman
Phone: (802) 863-2316
Jane Baird, Director Quality Improvement and Consumer Protection
Pat Jones, Health Care Administrator
Nicole Weidman, Consumer Services Specialist, Consumer Hotline
Division of Health Care Administration
Department of Banking, Insurance, Securities and Health Care Administration
Phone: (802) 828-2923
Employers
Caterpillar Inc.
William R Beale
Health Care Initiatives Manager
Plan Design, Compensation and Benefits
Phone: (309) 675-4897
DaimlerChrysler Corporation
Walter B. Maher
Vice President, Public Policy
Phone: (202) 414-6731
Ronald D. Gurdak
Senior Manager, Health Care
Group Insurance & Health Promotion
Phone: (248) 512-2498
Motorola
Randy Johnson
Director, North America Rewards
Phone: (847) 576-4299
