Community Health Center Information Systems Assessment: Issues and Opportunities. Final Report. IV. Health Center Experience and Capacity


In addition to extensive discussions with leadership at CCNV/ComCare, the VPCA, and REACH, core site visit activities included in person or telephone meetings with seven community-based ambulatory care safety net providers in Richmond and other parts of Virginia. Overall, we found that health centers interviewed in Virginia differ substantially in terms of their access to information systems resources. As expected, we found that larger health centers have greater ability to acquire resources using general revenues and are more likely to have dedicated systems staff and ongoing planning around systems issues. We also found that health centers with affiliations to a larger health system such as an academic medical center benefit from increased access to systems resources. For example, we spoke with one center affiliated with the Virginia Commonwealth University health system, which provides all its centers with access to Cerner practice management software, 24-hour IT support, and plans to implement an electronic medical record.

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