Community Health Center Information Systems Assessment: Issues and Opportunities. Final Report. 2.0 Site Visit Methods


This case study involved a series of preliminary phone conversations and subsequent on-site structured interviews with key stakeholders in the Oregon safety net.  We contacted consolidated health centers in and around Portland, identifying senior leadership and IS staff to query on administrative, management, clinical and technical issues related to IS use at their health centers. We also contacted stakeholders who could provide distinct perspectives on Oregon’s legislative, governmental, and cultural environment relevant to the safety net and OCHIN, including key leadership at OCHIN itself.  We list key respondent organizations and their role in the State in Table 1 below. Our respondents included:

  • Oregon health centers (including consolidated health centers) of various sizes, both OCHIN participants as well as non-participants
  • Oregon state health officials
  • OCHIN leadership
  • Representatives from CareOregon
  • Members of the OCHIN leadership   
  • Out-of-state OCHIN participants located in Seattle, Washington and Santa Cruz, California.

We spoke with stakeholders in the two largest population centers with in the state, Portland and Salem, as well as stakeholders in the more rural areas of Oregon. To streamline logistics, we organized our site visit to coincide with the Northwest Primary Care Association (NWPCA) conference in Portland on October 18th through 22nd. This allowed us to speak in person with leadership from health centers across a larger geographic spread than originally anticipated.

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